Capital Legal Solicitors is a leading law firm based in West London. Our specialist solicitors can help you with all of your legal requirements.

What our law firm offers

Over the years we have developed experience and expertise in a number of specialist areas including:

• Immigration & Nationality
• Family & Matrimonial
• Landlord & Tenant
• Employment Law
• Property - Residential
• Property - Commercial
• Trust, Wills & Probate
• Power of Attorneys
• Specialist advice on Sri Lankan Laws

To book an appointment with a solicitor email us or call 01895 236 920

Our complaints procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can write to our Complaints handing office who is also the Principal Solicitor of this firm Mrs. Chamila Udagedara on info@capitallegal-solicitors.com who will acknowledge your complaint within 3 working days and then she will investigate your complaint and will provide you a full response within 7 working days. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint

and

No more than six years from the date of act/omission; or

No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.